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How This Works

So what is all this craziness about renting gear peer to peer? How exactly does it all work?

Step 1 – Owners Submit Listings

Gear owners across the globe can register for an account and can then post unlimited gear listings with a 180 day (6 months) free trial.

Step 2 – Renters Submit Booking Requests

Interested renters around the globe can search for gear listings in the area they want to rent. They can either place a booking request or contact the owner directly for more information.

Step 3 – Owners Accept or Deny Requests

When an owner receives a booking request they can accept or deny it. If accepted, the renter is prompted to make a payment for the full amount of the booking plus a small service fee. We capture the renters credit card information in case of excessive damage to or loss of the owner’s gear.

Step 4 – Rental Confirmed

Once a rental booking has been fully paid for, the rental is confirmed. The owner and renter can exchange personal contact information and start arranging pick-up details for the booking. The owner may choose to send the renter a copy of the rental waiver that will be signed by both parties upon starting the rental period.

Step 5 – The Rental Happens!

The owner and renter meet up for the gear exchange at their pre-determined place and time. This is the cool part where you get to chat with someone who knows the ins and outs of their gear and their local area. Both parties should sign off on the rental waiver, take photos of any existing gear damage and exchange phone numbers in case of unforseen changes to the drop-off plan. Now go enjoy your adventure!

Step 6 – The Rental Ends

When the booking period ends, the renter returns the gear to its owner on time to avoid any late return charges. If you get a chance, try to clean up the gear as best you can so you aren’t returning a muddy sopping mess back to the delightful owner that just loaned you their gear. The owner and renter can do a quick inspection of the gear to ensure its still in decent shape as they chat about the adventure that just took place. If the gear looks good and both parties are happy with the rental, your booking is complete!

If any major damage or loss of the gear occurred during the rental and you are having trouble coming to agreeable terms for compensation, please contact us and we will gladly assist. Charging the full rental value for damage or loss is a last resort and we will always try to find a better solution.

Step 7 – Reviews

In order to keep the right people on this site, we have made it mandatory to review the owner after each rental booking is complete. Never Tracked Out will continuously monitor reviews and listings to maintain the integrity of the gear share and ensure anyone not following our user policies (terms of use) is promptly removed as a member.

Step 8 – The Owner Gets Paid

Once all is well, the rental period is over and a review has been submitted, we can go ahead and remit payment to the owner vie E-transfer or PayPal, whichever they prefer.

Category: Community Blog

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