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Refund & Sales Policy

GEAR RENTALS & SALES

Please note: “Rentor” is the person renting out their gear. “Rentee” is the person borrowing the gear.

Refunds will be given to Rentees if the Rentor does not fulfill their responsibilities and/or uphold all details of the rental booking made on Never Tracked Out Gear Trade. This includes, the booking date/time, rental duration, the location of pick-up and the condition of the gear being in the condition as advertised on Never Tracked Out Gear Trade. If the Rentor does not uphold any of the above conditions, the Rentee can Contact Us for possible re-negotiation of the rental booking or refund of the Rentee’s booking fees.

No shows: If a renter does not show up to pick up their rental and has not contacted the owner or a member of the Never Tracked Out Gear Trade team they will be charged the full amount of the rental period.

Never Tracked Out quotes a rental value amount for the current value of the rental gear to the Rentee with each booking. This rental value amount is meant to protect the Rentor from late returns & excessive damage or loss of the Rentor’s gear. In the case of gear damage or loss, we encourage the Rentor and Rentee to try and work something out between them before resorting to the full rental value. If there are no late return charges and/or gear damage and/or loss then the rental value will not be charged to the Rentee. Never Tracked Out Gear Trade requires photos of the gear before and after the rental to verify that any damage occurred during the rental.

We want to create an enjoyable gear trade experience for all buyers, sellers and renters and always welcome your feedback. Please Contact Us for any clarification of this policy.

Please note: There are no refunds for any seller to buyer gear that is purchased from this site. Gear sales are to be completed between the owner and the buyer once the buyer has had a chance to see the gear in person. Never Tracked Out Gear Trade is not responsible for any transactions that take place offsite. The sale listings on this site are meant to advertise your gear and provide a means of contact for buyers with the intent of completing sales offsite.

APPAREL PURCHASES

Returns & Exchanges
Apparel returns are accepted for exchange only within 7 days of customer receipt. Please email us at info@nevertrackedout.ca if you would like to process an exchange on part or all of your order.

Step 1: Email us at info@nevertrackedout.ca with your order # and exchange request.
Step 2: We will reply with a unique exchange coupon to order online.
Step 3: Ship back your original order and we suggest emailing us at info@nevertrackedout.ca with your tracking number to ensure we receive the return/exchange.

Ship return items to:

Never Tracked Out Gear Trade
12 – 2200 Linfield Dr,
Kamloops, BC
V1S 0C5
Canada

In order to qualify for an exchange, apparel must be unworn, unwashed, unmodified and undamaged. Please note that until we receive the returned merchandise, you are responsible for any loss. We suggest emailing us at info@nevertrackedout.ca with your tracking number to ensure that we receive your return/exchange. Please note the customer is responsible for all return/exchange shipping costs and that these are non-refundable. If you require any assistance or have any questions regarding an exchange, please e-mail us at info@nevertrackedout.ca. Once we have received your returned apparel we will process the exchange and issue a refund to your original payment method. Please note that any shipping costs related to your original purchase or exchange purchase can not be reimbursed.

Other problems with your order? Please email us at info@nevertrackedout.ca.

Shipping
Made on demand to limit waste – ships out in 3-5 business days from the USA. Shipping duration varies depending on your shipping destination – please allow up to 12 days for international shipments. You will be notified by email when your order ships. Shipping costs will be calculated at checkout before you confirm your order.

Orders are shipped via USPS – tracking is only available to USA customers at this time.

Buyers are responsible for any customs and import taxes that may apply to international orders – we are not responsible for delays due to customs. Apparel items are made in the USA.

Sizing
Each listing has a size chart reference in the product photos. You can measure yourself (according to the chart) or better yet, measure against one of your current apparel items (ex. a fave t-shirt) and compare the sizing.

Care Details
Machine wash inside-out, in cold water, gentle cycle, with like colors. Tumble dry low or hang-dry. Avoid using bleach and do not dry clean. If ironing is necessary, iron inside-out on the lowest setting.